Terms & Conditions

Welcome to Mithila Hardware & Sanitary. By accessing or using our website, placing an order, registering an account, or purchasing products through our platform, you agree to comply with and be bound by these Terms & Conditions.

Please read these terms carefully before using our website.

1. About Us

Mithila Hardware & Sanitary
Krishnapuri Rd, Kunj Nagar, Bhairopatti, Darbhanga, Bihar 846009
Phone: +91 8292459206 / 06272-452037

In these Terms & Conditions, "we", "us", and "our" refer to Mithila Hardware & Sanitary. "You" or "customer" refers to any person accessing or using our website or purchasing products from us.

2. Website Usage

By using this website, you agree that:

• You will use the website only for lawful purposes.

• You will provide accurate information when placing an order or creating an account.

• You will not attempt to damage, disrupt, or interfere with the website.

• You will not use the website for fraudulent or unauthorized activities.

• You will not copy, reproduce, or misuse our website content without permission.

We reserve the right to restrict or terminate access to users who violate these terms.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.

However:

• Product colours may vary slightly depending on the customer's screen.

• Product packaging may change from the manufacturer's current packaging.

• Specifications may be updated by manufacturers without prior notice.

• Product availability may change at any time.

• Images may be for representation purposes where specifically indicated.

We reserve the right to correct errors or update product information whenever necessary.

4. Product Prices

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, discounts, and other charges may vary depending on the order and delivery location.

If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and refund any payment already received.

5. Orders

Placing an order through our website constitutes a request to purchase the selected products.

An order may be subject to verification and availability.

We reserve the right to:

• Accept or reject an order.

• Cancel an order due to stock unavailability.

• Cancel an order due to pricing or product information errors.

• Limit quantities for certain products.

• Request additional information for order verification.

Order confirmation does not necessarily guarantee availability until the order has been processed for dispatch.

6. Payment

Customers must provide valid payment information when placing an order.

We may support payment methods such as:

• Online payment

• UPI

• Debit/Credit Card

• Net Banking

• Other payment methods made available on the website

Payment processing may be handled through third-party payment service providers.

We do not store sensitive payment information such as complete card details on our servers unless specifically permitted by applicable payment and security standards.

7. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period displayed at the time of purchase.

Delivery times may be affected by:

• Product availability

• Delivery location

• Weather conditions

• Transportation delays

• Holidays

• Natural disasters

• Third-party logistics providers

• Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

8. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

Refunds for approved cancellations will be processed according to our applicable refund procedures.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should inspect products after delivery and report damaged, defective, incorrect, or incomplete products within the applicable return period.

Certain products may not be eligible for return.

10. Warranty

Some products may be covered by a manufacturer's warranty.

Warranty terms, duration, exclusions, and claim procedures may vary by manufacturer and product.

Mithila Hardware & Sanitary may assist customers with warranty-related communication where applicable, but the final warranty decision may be made by the manufacturer or authorized service provider.

11. Installation

Customers are responsible for ensuring that products are installed by appropriately qualified professionals where required.

Mithila Hardware & Sanitary shall not be responsible for damage caused by:

• Incorrect installation

• Improper use

• Negligence

• Unauthorized modification

• Failure to follow manufacturer's instructions

• Normal wear and tear

12. User Accounts

If account registration is available, customers are responsible for maintaining the confidentiality of their login credentials.

You agree to immediately notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unauthorized activities.

13. Intellectual Property

All website content, including but not limited to:

• Logo

• Brand name

• Text

• Images

• Graphics

• Website design

• Product presentation

• Videos

• Icons

is owned by or licensed to Mithila Hardware & Sanitary or its respective content owners.

You may not reproduce, copy, modify, distribute, or commercially exploit our website content without prior written permission.

Product names, trademarks, and logos belonging to third-party manufacturers remain the property of their respective owners.

14. Prohibited Activities

Users must not:

• Use the website for fraudulent transactions.

• Provide false information.

• Attempt unauthorized access to the website or database.

• Upload malicious software or harmful code.

• Interfere with website security.

• Scrape or copy website content without permission.

• Use our website for unlawful activities.

• Misuse promotional offers or discount codes.

15. Third-Party Services

Our website may use third-party services for payment processing, delivery, analytics, communication, hosting, or other functions.

The use of third-party services may be subject to their own terms and policies.

16. Limitation of Liability

We make reasonable efforts to maintain accurate information and reliable website services. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.

To the extent permitted by applicable law, Mithila Hardware & Sanitary shall not be liable for losses arising from circumstances beyond our reasonable control.

17. Force Majeure

We will not be responsible for delays or failure to perform our obligations caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, strikes, government restrictions, transportation disruptions, technical failures, or other unforeseen events.

18. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process customer information as necessary to provide products, process orders, provide support, and operate our website.

19. Changes to Terms

Mithila Hardware & Sanitary reserves the right to modify these Terms & Conditions at any time.

Updated terms will be published on this page. Your continued use of the website after changes are published constitutes acceptance of the updated terms.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Darbhanga, Bihar, subject to applicable law.

21. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Mithila Hardware & Sanitary
Krishnapuri Rd, Kunj Nagar, Bhairopatti, Darbhanga, Bihar 846009

Phone: +91 8292459206 / 06272-452037

Last Updated: August 2026