Return & Refund Policy

At Mithila Hardware & Sanitary, we aim to provide quality hardware, sanitary, plumbing, and construction products. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return according to the conditions below.

1. Return Eligibility

A product may be eligible for return if:

• The product received is damaged or defective.

• The wrong product or size was delivered.

• The product is significantly different from its description.

• Parts or accessories mentioned in the product listing are missing.

• The product has a manufacturing defect covered under the applicable warranty.

The product should generally be unused and returned in its original packaging with all accessories, labels, manuals, invoices, and other included items.

2. Return Request Period

Customers should contact us within 7 days of receiving the order if they wish to request a return for a damaged, defective, incorrect, or incomplete product.

Return requests submitted after the applicable period may not be accepted.

3. Damaged Product

Customers are requested to inspect the package and product immediately after delivery.

For fragile products such as:

• Wash basins

• Toilet seats

• Sinks

• Bathroom fittings

• Faucets

• Sanitary ware

• Glass or ceramic products

customers should preferably record an unboxing video showing the package and product condition.

If the product is damaged during delivery, please contact us as soon as possible with photographs and/or video evidence.

4. Wrong Product

If you receive a product different from the product ordered, please contact us within the return period.

After verification, we may arrange replacement, return, or refund as applicable.

5. Defective Product

If a product develops a manufacturing defect, the resolution may depend on the manufacturer's warranty terms.

Where applicable, we may assist the customer in contacting the manufacturer or authorized service provider.

Damage caused by incorrect installation, misuse, negligence, modification, accidents, or normal wear and tear may not qualify for return or replacement.

6. Non-Returnable Products

Certain products may not be eligible for return, including:

• Products damaged after delivery due to improper handling

• Used or installed products, unless the product is defective

• Products modified or altered by the customer

• Products without original packaging

• Products missing accessories or parts supplied with the order

• Products damaged due to improper installation

• Products purchased specifically as non-returnable items

• Products returned after the applicable return period

7. Return Process

To request a return, please contact Mithila Hardware & Sanitary with:

• Order number

• Customer name

• Registered mobile number

• Product name

• Reason for return

• Photographs of the product

• Unboxing/damage video, where applicable

Our team may review the request and provide further instructions.

8. Return Inspection

All returned products may be inspected before a replacement or refund is approved.

If the returned product does not meet the applicable return conditions, the return request may be rejected.

9. Replacement

Where a replacement is approved and the same product is available, we may provide a replacement product.

If the same product is unavailable, we may offer another suitable resolution, such as a refund, subject to our verification and applicable terms.

10. Refund Policy

Once a return is approved and the product has been received and inspected, the applicable refund will be processed.

The refund method and processing time may depend on the original payment method and payment service provider.

Shipping or other charges may be non-refundable unless the return is due to an error on our part or another applicable reason.

11. Order Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

12. Exchange

Exchange requests may be considered for eligible products depending on availability and the reason for the exchange.

The product must satisfy the applicable return and exchange conditions.

13. Shipping for Returns

Where the return is approved because the wrong, damaged, defective, or incorrect product was supplied, Mithila Hardware & Sanitary may arrange or provide instructions for return shipping.

For other types of returns, return shipping charges may be the customer's responsibility.

14. Changes to This Policy

Mithila Hardware & Sanitary reserves the right to update or modify this Return & Refund Policy at any time.

Any updated policy will be published on this website.

15. Contact Us

For return, replacement, or refund assistance, please contact:

Mithila Hardware & Sanitary
Krishnapuri Rd, Kunj Nagar, Bhairopatti, Darbhanga, Bihar 846009

Phone: +91 8292459206 / 06272-452037

Last Updated: August 2026

Note: This is general website policy content. Your final return/refund terms should be aligned with your actual business process and applicable Indian consumer/e-commerce requirements.