Support Policy

At Mithila Hardware & Sanitary, we are committed to providing reliable customer support before and after your purchase. Our support team is available to assist customers with product information, orders, delivery, returns, replacements, payments, and other website-related queries.

1. Customer Support

Customers can contact our support team for assistance regarding:

• Product information and specifications

• Product availability and pricing

• Order status

• Order cancellation

• Delivery-related issues

• Damaged or incorrect products

• Return and replacement requests

• Refund-related queries

• Payment issues

• Warranty information

• Installation-related guidance

• General website assistance

2. Support Contact

Mithila Hardware & Sanitary
Krishnapuri Rd, Kunj Nagar, Bhairopatti, Darbhanga, Bihar 846009

Phone: +91 8292459206 / 06272-452037

Customers should provide their order number, registered mobile number, and relevant product details when contacting support so that we can assist more quickly.

3. Support Hours

Our customer support team is generally available during normal business hours:

Monday – Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 2:00 PM

Support hours may vary during public holidays or special occasions.

4. Order Support

If you have questions about your order, please provide your order number when contacting us.

Our team can assist with:

• Order confirmation

• Order processing

• Dispatch status

• Delivery status

• Cancellation requests

• Product availability

• Delivery-related concerns

5. Product Support

Customers can contact us for general information about products available on our website, including:

• Hardware items

• Sanitary ware

• CPVC pipes

• UPVC pipes

• Plumbing accessories

• Bathroom fittings

• Water tanks

• Faucets and taps

• Construction and plumbing materials

Product specifications and availability may vary by brand and product model.

6. Installation Support

Where applicable, we may provide general guidance regarding product installation.

However, customers should use a qualified plumber, technician, or authorized professional for installation of plumbing, sanitary, electrical, or other technical products.

Mithila Hardware & Sanitary is not responsible for damage caused by incorrect installation or improper use.

7. Warranty Support

Some products may include a manufacturer's warranty.

Warranty claims will be subject to the respective manufacturer's terms and conditions. Customers may be required to provide:

• Purchase invoice

• Order number

• Product details

• Photographs/videos

• Product serial number, where applicable

We may assist customers in contacting the relevant manufacturer or authorized service provider.

8. Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible.

Please provide photographs and, where available, an unboxing video showing the condition of the package and product.

Our team will review the issue and provide the appropriate resolution according to our Return & Refund Policy.

9. Response Time

We aim to respond to customer queries as quickly as possible.

Response times may vary depending on the nature of the issue, product availability, manufacturer involvement, delivery partner, or other circumstances.

10. Escalation

If your issue has not been resolved through normal customer support, you may request escalation by providing your order number and details of the issue.

Our team will review the matter and provide an appropriate response.

11. Customer Responsibilities

To help us provide faster support, customers should:

• Provide accurate contact information.

• Keep their order/invoice details safely.

• Provide accurate information about the issue.

• Follow product installation and usage instructions.

• Provide photographs or videos when requested.

• Cooperate during return, replacement, warranty, or inspection procedures.

12. Policy Updates

Mithila Hardware & Sanitary may update this Support Policy from time to time to improve our customer service and support processes.

The latest version will be published on this website.

13. Contact Us

For any assistance, please contact:

Mithila Hardware & Sanitary
Address: Krishnapuri Rd, Kunj Nagar, Bhairopatti, Darbhanga, Bihar 846009
Phone: +91 8292459206 / 06272-452037

Last Updated: August 2026