Privacy Policy – Mithila Hardware

Effective Date: 19 August 2026
Last Updated: 19 August 2026

Mithila Hardware respects your privacy and is committed to protecting the personal information you provide while using our website, products, and services. This Privacy Policy explains how we collect, use, store, and protect your information.

By accessing or using the Mithila Hardware website, you agree to the practices described in this Privacy Policy.

1. About Mithila Hardware

Mithila Hardware
Krishnapuri Rd, Bhairopatti,
Darbhanga, Bihar, India – 846009

Phone: 8292459206
Email: info@mithilahardware.com

We provide hardware, plumbing, sanitaryware, bathroom fittings, construction materials, and related products and services.

2. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name

• Mobile number

• Email address

• Billing and delivery address

• Account login information

• Order and purchase details

• Payment and transaction information

• Product preferences

• Communication with our customer-support team

• Reviews, feedback, and other information you voluntarily provide

We may also automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages visited, and website usage information.

3. How We Use Your Information

We may use your information to:

• Create and manage your account

• Process and deliver your orders

• Confirm orders and payments

• Provide customer support

• Process returns, refunds, and replacements

• Communicate with you about your orders

• Improve our website, products, and services

• Prevent fraud and unauthorized activity

• Maintain website security

• Send important service-related notifications

• Comply with applicable legal and regulatory requirements

Where permitted by law and where appropriate consent has been obtained, we may also use your contact information to send promotional offers, product updates, and marketing communications.

4. Payment Information

Payments may be processed through third-party payment service providers.

Mithila Hardware does not intend to store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on its own servers unless specifically required and legally permitted.

Payment information is handled according to the policies and security practices of the applicable payment provider.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep you logged in

• Remember shopping-cart information

• Improve website functionality

• Understand website traffic and usage

• Improve user experience

• Support relevant marketing and analytics

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Delivery and logistics partners

• Payment service providers

• Website hosting and technology providers

• Analytics and security service providers

• Customer-support providers

• Professional advisers

• Government authorities or law-enforcement agencies where legally required

These parties may receive only the information reasonably necessary to perform their services.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. Users should therefore understand that information transmitted over the internet may carry certain risks.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services

• Complete transactions

• Maintain business and accounting records

• Resolve disputes

• Prevent fraud

• Meet legal, tax, regulatory, and compliance requirements

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Request information about how your data is being used

• Raise a privacy-related complaint

Some requests may be subject to legal or operational limitations.

To make a privacy request, contact us using the details provided below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we may take reasonable steps to delete the information.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

Mithila Hardware is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those services before providing personal information.

12. Marketing Communications

You may receive transactional communications such as order confirmations, delivery updates, payment notifications, and account-related messages.

Where applicable, you may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing messages will not prevent us from sending essential service-related communications.

13. Seller and Business Partner Information

If you register as a seller, supplier, contractor, or business partner, we may collect additional business information such as:

• Business name

• Business address

• GST and tax information

• Bank/payment details

• Contact information

• Business documentation

• Product and transaction information

Such information may be used for verification, order processing, payments, compliance, and business operations.

14. Fraud and Security

We may monitor transactions and website activity to detect and prevent fraudulent, unauthorized, or potentially harmful activities.

We may investigate suspicious activities and share relevant information with appropriate authorities or service providers where legally permitted or required.

15. Changes to This Privacy Policy

Mithila Hardware may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Mithila Hardware
Krishnapuri Rd, Bhairopatti,
Darbhanga, Bihar, India – 846009

Phone: 8292459206
Email: info@mithilahardware.com

Privacy-related requests:
Please mention “Privacy Request” in the subject line of your email so that we can process your request efficiently.

Important: Before publishing this as the final legal policy, have it reviewed against your actual website setup—particularly your payment gateway, analytics/cookies, login system, WhatsApp/SMS providers, delivery partners, seller functionality, and applicable Indian privacy requirements.